Services

Below is a partial list of the services we provide to our patients:

• Complete physical exams for adults & children
• Sports physicals
• DOT physicals (cash service)
• Newborn exams
• Gynecologic exams
• Geriatric exams
• Treatment of chronic problems such as diabetes, high blood pressure, high cholesterol, etc.
• Treatment of acute problems like colds, allergies, infections, injuries, breathing problems, etc.
• Treatment of psychological problems such as depression, anxiety and ADHD
• Weight loss counseling
• Skin problems such as rashes, moles and warts
• Heart and lung testing
• Cancer screening
• Immunizations
• Allergy shots

Expectations

What Our Patients Can Expect From Us

• We will provide high quality, evidence-based medical care.
• Availability to speak with a provider 24/7 in case of an emergency.
• We will respect your right to privacy.
• Electronic medical records that are thoroughly check for security problems on a regular basis.
• A compassionate environment that stresses respect for our patients and their families.
• We will listen to your concerns.
• We will not rush through your visit.
• An office visit within 24 hours (usually the same day) when you are ill.  You may be scheduled with someone other than your regular provider which will allow us to see you the same day for an urgent visit.
• Limited wait times.  One of our primary goals is to run on time.  In order to accomplish this goal, a coordinated effort between our office and our patients is required.  We try to run on time by limiting the number of patients we see every day, scheduling enough time to address patient concerns, and investing in electronic medical records, and employing highly qualified and dedicated staff.

What We Expect From Our Patients

• Patients are expected to know what the benefits of their medical insurance are.  We accept hundreds of insurance plans, so it is impossible for us to know what is included in everyone’s coverage.  Most important is to make sure that one of the doctors at OFP is listed as your primary care provider (if required) prior to your office visit.  What is your co-pay?  What is your deductible?  Are referrals required to see a specialist or to have an expensive test such as an MRI?
• Payments are expected at the time of service, just like any other business.  We accept cash, check and charge cards
• You can help limit wait times by showing up to your appointment 10 minutes early.  This allows us to check you in, confirm insurance information, and have you brought back to the exam room by a medical assistant.  We understand that situations such as traffic jams can cause problems, but the more people who show up prior to their appointment times, the better chance we have of staying on time.  So please be courteous to your fellow patients by doing your part.
• We will make every attempt to schedule the correct amount of time for your visit, so please let our staff know exactly what you need to be seen for when you call to schedule an appointment.
• If more time is needed for your appointment than what was scheduled (because of multiple issues), then we may ask you to make another appointment so we can properly address all of your concerns.
• Your understanding that certain medical situations, beyond our control, will cause us to run behind.  Sometimes people come in with what they thought was a little problem, when it actually is a major issue.  As mentioned above, we will not rush through a visit, even if it will put us behind.
• Regular office visits depending on your level of need.  This may range from a yearly physical exam, to frequent visits to address a significant problem.  For example, our diabetic patients should expect to be seen two to four times a year depending on how well they are controlled.  This would also apply to many other chronic medical problems. 
• Medication refills can be called in to your pharmacy if you have been seen within the prior 12 months and your lab work is up to date.  Certain medical conditions and medications require regular blood tests to monitor for complications.   We want to keep you safe.